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bullet Forgotten Account Number or PIN

Account Number:
Your account number is located on the Customer Account Information Report which you received when you opened your account. It can also be found on monthly statements or other correspondence you may have received from the E-ZPass MA Customer Service Center. If you need assistance to obtain your account number, please call Customer Service (choose option 0).

To Retrieve Your PIN:
To have your PIN sent to your e-mail address on file, please fill in the following fields. Customers who do not have an e-mail address on file must request a new PIN using the Account Information Changes form.

"" First Name    
"" Last Name    
"" Email Address on File    
"" Account Number    
Customer Notices:
The Terms & Conditions for the E-ZPass program have been updated as of December 2014.

Due to an international phishing scheme many E-ZPass customers and non-customers have received emails claiming to be from E-ZPass regarding a "missed" or "unpaid" toll. If you have any questions about the validity of any message received from E-ZPass, please contact the E-ZPass Customer Service Center.

The CyberCrimes Division of the FBI is aware of the issue. Anyone receiving this scam email and/or may have fallen victim to this is encouraged to file a complaint with the Internet Crime Complaint Center.

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Need Assistance?
Visit for general information on the E-ZPass MA program.
If you need assistance with your account, please check our FAQ page or Contact Us by email. You may also call E-ZPass customer service at 1-877-627-7745.